9. FAQ Policy Page
9. FAQ
Last updated: Today
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1 to 3 business days.
Once your order has been dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Many of our products are shipped directly from our trusted suppliers.
Some orders may be dispatched from overseas, including China, allowing us to provide a more efficient fulfilment process and reduce unnecessary handling times.
Do you offer free shipping?
Yes. We offer free shipping on all orders.
Do you offer returns?
Yes. John & Michelle Miami offers a 30-Day Money-Back Guarantee.
If you wish to return your order, please contact us within 30 days of receiving it at:
How do I start a return?
Simply email us at:
Please include:
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Your full name
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Your order number
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The reason for your return
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Photos if the item is damaged, faulty, or incorrect
Our team will review your request and guide you through the next steps.
Who pays for return shipping?
For returns due to a change of mind, incorrect size selection, or unwanted items, the customer is responsible for the return shipping costs.
If the approved return address is with one of our suppliers in China, the customer is responsible for arranging and covering the cost of the return shipment.
Nothing in this policy limits your rights under applicable consumer protection laws.
When will I receive my refund?
Once your returned item has been received and approved, we'll process your refund to your original payment method.
Please note that your bank or payment provider may require additional time to complete the refund.
What if my item is damaged, faulty, or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue, and clear photos of the item.
We'll carefully review the situation and work with you to find the most suitable solution.