1. Shipping Policy
1. Shipping Policy
Last updated: Today
At John & Michelle Miami, we want your order to be handled with care, transparency, and delivered as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through john-michellemiami.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, verify the product details, confirm your shipping information, and carefully prepare your order for dispatch.
Business days are Monday through Friday, excluding public holidays.
Shipping time
Once your order has been processed and dispatched, delivery typically takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs inspections, peak shopping periods, public holidays, incorrect shipping information, or other circumstances beyond our control.
Direct supplier shipping
To provide a more efficient delivery experience, many of our products are shipped directly from our trusted suppliers.
Rather than sending products to our warehouse first, your order may be shipped directly from the supplier to your delivery address. This helps reduce unnecessary handling and allows your order to begin its journey sooner.
As a result, some orders may be shipped directly from overseas, including from China.
Shipping carriers
We offer free shipping on all orders.
Depending on the product, supplier location, and destination, orders may be shipped through trusted local or international delivery partners.
When tracking is available, you'll receive your tracking information by email as soon as your order has been dispatched.
Shipping costs
Shipping is free on all orders, unless otherwise stated during checkout.
Incorrect shipping details
Please make sure your shipping information is correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We'll do our best to assist you. However, once an order has been processed or shipped, we may no longer be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number, and the email address used to place your order.
We'll review your order and help you with the next steps.
Lost or missing parcels
If your tracking information shows that your parcel has been delivered but you have not received it, we recommend first checking with members of your household, neighbours, your local post office, or the delivery carrier.
If you're still unable to locate your parcel, please contact us at:
We'll investigate the situation and assist you wherever possible.
Questions
If you have any questions about shipping, please contact us at: