2. Returns and Refund Policy
2. Returns and Refund Policy
Last updated: Today
At John & Michelle Miami, we want you to feel confident and comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds, and our 30-Day Money-Back Guarantee work.
This policy applies to purchases made through john-michellemiami.com.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee.
If you're not completely satisfied with your order, or if something isn't quite right, please contact us within 30 days of receiving your order.
To request a return, please email us at:
Please include:
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Your full name
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Your order number
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The email address used to place the order
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The reason for your return
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Clear photos if the item is damaged, faulty, or incorrect
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Any additional information that may help us assist you
Our team will review your request and respond with the next steps.
Return Approval
Please do not return any items before contacting us.
All returns must first be approved by John & Michelle Miami via email.
If your return is approved, we will provide you with the correct return instructions and return address.
In many cases, returned items must be sent directly to one of our trusted suppliers, which may be located in China.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or items that are no longer wanted, the customer is responsible for the return shipping costs.
If the approved return address is with one of our suppliers in China, the customer is responsible for arranging and paying for the return shipment.
We recommend using a tracked shipping service. John & Michelle Miami cannot complete or confirm a return until the returned parcel has been received by the supplier or designated return location.
Tracking Required for Returns
For every approved return, customers must provide valid return tracking information.
Refunds can only be processed after the returned item has been received and confirmed by the supplier or return location.
If a returned parcel is lost during transit and delivery cannot be confirmed, we may not be able to approve the refund.
Condition of Returned Items
To be eligible for a return, items should be:
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Unworn
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Unwashed
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Unused
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In their original condition
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Returned with original tags and packaging whenever possible
Items showing signs of wear, washing, use, damage, perfume, stains, makeup marks, or alterations may not be eligible for a refund.
Items That May Not Be Eligible for Return
Some items cannot be returned for a change of mind, including:
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Gift cards
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Final sale items, where clearly indicated
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Personal care or hygiene-related products
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Items that have been worn, washed, or used
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Items returned without prior approval
Nothing in this section limits your rights under applicable consumer protection laws.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos of both the item and its packaging.
We'll carefully review the situation and work with you to find the most suitable solution.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
If a product does not meet the required legal standards, you may be entitled to a repair, replacement, refund, or another appropriate remedy as provided by law.
Refund Processing
Once your returned item has been received and approved, we'll notify you by email.
If your refund is approved, it will be issued to your original payment method.
Please allow your bank or payment provider sufficient time to process the refund.
Exchanges
Depending on the situation and product availability, we may offer an exchange or another suitable solution.
Please contact us at:
We'll review your request and let you know which options are available.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we'll do our best to cancel it.
Once an order has been processed or dispatched, cancellation may no longer be possible.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us at: